Cancellation Policy

Last Updated: May 24, 2025

Introduction

Welcome to The Wondring Himalaya, your trusted travel agency for Spiti Valley and Kinnaur tours. This Cancellation Policy outlines the terms under which you may cancel a booking and the conditions for refunds. By booking with us, you agree to this policy, which is part of our Terms and Conditions. All cancellations must be communicated via WhatsApp, email, or phone, as specified in the booking confirmation.

User Cancellation Policy

If you wish to cancel your tour, the following refund terms apply, based on the timing of your cancellation request:

• More than 15 days before tour start date: 100% refund of the paid amount.
• 15 days or less before tour start date: 70% refund of the paid amount (30% will be deducted).

Cancellation requests must be submitted in writing via WhatsApp (+91 973628518) or email (sales@wondringhimalaya.com). The date of receipt determines the applicable refund tier.

Company Cancellation Policy

The Wondring Himalaya may cancel a tour due to unforeseen circumstances, including but not limited to:

• Extreme weather conditions (e.g., heavy snowfall, landslides).
• Safety concerns (e.g., road closures, political unrest).
• Insufficient bookings to operate the tour.

In such cases, you will be offered:

• A full refund of all amounts paid, processed within 14 business days.
• An option to reschedule the tour at no additional cost, subject to availability.

We are not liable for additional costs incurred by you (e.g., flights, accommodation, or other travel expenses) due to company-initiated cancellations.

Refund Process

Refunds for eligible cancellations are processed as follows:

• Refunds are issued to the original payment method within 14 business days of approving the cancellation request.
• You will receive a confirmation of the refund amount and processing timeline via WhatsApp or email.

Please ensure your payment details are accurate to avoid delays.

Exceptions and Special Circumstances

In exceptional cases (e.g., medical emergencies, documented with proof), we may offer partial refunds or rescheduling options at our discretion, even if the standard policy does not apply. Contact us promptly to discuss such cases. No refunds or rescheduling are provided for:

• Missed tours due to your failure to arrive on time.
• Changes in personal plans or preferences.
• Failure to obtain required permits or documentation.

Changes to This Policy

We may update this Cancellation Policy to reflect changes in our operations or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

For questions, cancellation requests, or concerns about this policy, please contact us:

• Email: sales@wondringhimalaya.com
• WhatsApp/Phone: +91 9736285518
• Address: Village- Nalah, P.O.- Himri, Teh.- Sunni, Distt.- Shimla, HP, 171018

We aim to respond to all inquiries within 12 hours.